“Non-verbal cues” refer to the ways we communicate without using words. These can include facial expressions, body language, gestures, eye contact, posture, and even the tone of voice. Non-verbal cues can convey emotions, attitudes, and intentions, often adding context or meaning to spoken words or acting as communication on their own.
Some tips on non-verbal cues that Japanese people should keep in mind when communicating with Western people:
Eye Contact:
Western Norm: Direct eye contact is generally seen as a sign of confidence, interest, and honesty. Avoiding eye contact might be interpreted as shyness, disinterest, or even dishonesty.
Japanese Norm: Prolonged eye contact might feel intrusive or disrespectful. When communicating with Westerners, try to maintain eye contact, but you don’t need to stare. Find a comfortable balance.
日本で外国人と働いていると使い分けが難しいかもしれません。
Personal Space:
Western Norm: People from Western cultures usually prefer a certain amount of personal space. Standing too close might make them uncomfortable.
Japanese Norm: The concept of personal space varies, but typically there’s a respect for it. When in doubt, maintain an arm’s length distance.
Western Norm: Handshakes are common and expected in formal and business settings. In some cultures, light touches on the arm or shoulder can indicate friendliness.
Japanese Norm: Bowing is customary, and physical contact is less frequent. Be prepared to shake hands in Western contexts, and it’s okay to follow their lead.
Western Norm: Emotions are often openly expressed. Smiles, frowns, and other facial expressions are used to convey feelings.
Japanese Norm: Emotions may be more subtly expressed. Try to be more expressive with your facial cues when communicating with Westerners, as they may rely on these to gauge your reactions.
Western Norm: Hand gestures are commonly used to emphasize points. However, some gestures may have different meanings in different cultures.
Japanese Norm: Hand gestures are used, but often more restrained. It’s useful to observe and mirror appropriate gestures, avoiding those that might be considered rude.
Western Norm: Relaxed and open body language is often seen as approachable and friendly. Slouching can be perceived as disrespectful in formal settings.
Japanese Norm: Upright posture is generally a sign of respect. When interacting with Westerners, aim for open and relaxed body language while maintaining respectfulness.
Western Norm: Smiling is a sign of friendliness, and nodding indicates agreement or understanding. However, excessive nodding might be seen as overly agreeable.
Japanese Norm: Nodding can show attentiveness and respect. When communicating with Westerners, smile more frequently to convey friendliness and warmth.